FAQ

How to sign up as a client

Online therapy depends on both parties having a reasonable level of internet speed and suitable technology.
The following is a list of suitable devices and browser combination.

1. When using a Mac, the recommended browser is Safari.
2. When using a Windows laptop / desktop, the recommended browser is Chrome or Firefox.
3. When using an Android device, the recommended browser is Chrome.
4. When using an iPhone or iPad device, the recommended browser is Safari.
5. Chromebooks are not currently compatible with TherapyHub.ie

TherapyHub.ie is a secure and easy to use online platform, which enables clients to find out a little more about their therapist, communicate with them in a number of ways, check their availability, make bookings for online or face-to-face therapy sessions and process payments easily.

TherapyHub.ie enables clients to connect with therapists via online video, audio or chat sessions. Online therapy sessions can be arranged and paid for using the integrated calendar and payment systems on TherapyHub.ie. The online sessions take place by secure video or instant message on the TherapyHub.ie platform. There is no need to download or use another program. You can also book and pay for face to face sessions with your therapist using our secure online payment system.

There is no charge to sign up to TherapyHub.ie.

If you are a client, you will pay your therapist directly for sessions through our online payments service.

TherapyHub.ie offers clients the opportunity to connect online with potential therapists. Clients can view biographies, qualifications, locations and treatment areas of potential therapists and decide if they meet their needs.

TherapyHub.ie provides clients with integrated, secure technology through which online therapy sessions can take place. There is no need to leave the site and enter another platform, no need to download any software etc., just one click to begin the session from both users as all the technology is integrated into the TherapyHub.ie website for ease of use and security.

Clients can communicate any booking or suitability queries with therapists through an internal messaging system.

Clients can view session availability, book, pay for or cancel online sessions by credit card.

Clients can also browse our therapist database on TherapyHub.ie and filter by specific issue for which they are seeking treatment.

Clients can connect with therapists by accepting direct invitations to join, or by navigating directly to a therapist’s web profile using their unique URL.

Therapists can connect with clients on TherapyHub.ie by inviting clients by email via their TherapyHub.ie profile.

All therapists and supervisors are required to be fully accredited in order to register with TherapyHub.ie. TherapyHub.ie applies stringent checks to ensure that all criteria is met.